Is there any room in business for…Emotions?

Dear blog reader. It has been too long since my last confession. Please forgive me.

I’ve been going back and forth in my mind about writing this blog post. But it kind of feels like if I don’t get it out of my system it will stay swirling around my head like a washing machine on a long cycle.

So…is there any room for in ‘emotions’ in business?

I suppose it depends on the person and the circumstances.

I recently had to part ways with someone due to emotions – theirs, not mine! The person got, let’s say ‘emotional’ because they weren’t ‘centre of attention’ and decided to take it out on me verbally and via written communication on more than one occasion.

After receiving a curt email I had the following choices:

A) reply back in the same manner it was delivered thus entering into an unprofessional and unhealthy exchange of words
B) go running to said person and massage their already over inflated ego and appease  the situation
C) calmly close the email, reply 72 hours later informing said person that they have been terminated as a client due to 'misconduct'.

I went for option C.

Basically, it was like removing a band aid (plaster for my English viewers!) in one swift motion with no emotional ‘attachment’.

Don’t get me wrong, it is good to invest yourself wholeheartedly in a project and give your upmost best, but  I think it’s better to let your head lead the way when it comes to business matters.